FAQ

Frequently Asked Questions & Answers

What is Internet Banking (GO SMART)?

Internet Banking (GO SMART) is an electronic digital banking service provided by Modhumoti Bank Ltd. to allow you to perform transactions, payments etc. over the Internet/App

Who can use Internet Banking?

Customers with a Modhumoti Bank account/Credit Card account can register for and use Internet Banking (GO SMART)

How do I apply for Internet Banking (GoSmart)?

For Internet Banking (GO SMART), you can register by yourself to visit our website/downloading the MMBL GO SMART App from Play store/IOS

Is Internet Banking available 24 hours?

This service is available 24-hours a day, 7 days a week.

Can I see a summary of my accounts?

Yes. You can see a summary of your account profile at the Personal Homepage once you have logged-in to Modhumoti Bank Internet Banking (GO SMART).

Can I use Mobile phone for Internet Banking?

Yes, mobile phones can be used for Modhumoti Bank Internet Banking (GO SMART),

What do I need in order to use your Internet Banking service?

  • A computer with Internet connection.
  • Update Windows Operating Software (O/S) Users: Internet Explorer 6.0 and above (recommended to have full compatibility with our system).

Can I make transfers to and from any of my accounts?

Yes, you can transfer between your own MMBL accounts, to other MMBL accounts that are already added as a beneficiary, and accounts of other banks that are already added as a beneficiary.

Can you describe the transaction Limits of Internet Banking?

The transaction Limits of Internet banking are as follows:

Transaction Type

Monthly Transactions Limit

Daily Transactions Limit

Per Transaction Limit (Min)

Per Transaction Limit (Max)

Allow Number of Daily Transactions

Within MMBL Account

1500000

500000

10

200000

10

BEFTN

1500000

500000

50

200000

10

RTGS

1500000

1000000

100000

500000

5

NPSB(Account)

1500000

500000

50

100000

5

NPSB(Card)

300000

200000

500

100000

5

Transfer to bKash

200000

100000

50

30000

5

Utility Bill

100000

100000

10

20000

10

Mobile Recharge

15000

10000

10

5000

5

MMBL Credit Card Bill Payment

1000000

500000

10

200000

5

Customer Monthly Total Transactions Limit 1500000

What will happen, if I don't click Log Out button to exit from Internet Banking (GO SMART)?

After 5 minutes it will be logout automatically.

Is Modhumoti Bank Internet Banking (GO SMART) compatible to all browsers and operating systems?

We highly recommend you to use Update browsers.

Do I need to enable cookies on my browser?

Yes, please make sure that cookies are enabled. On Microsoft Internet Explorer, you can enable cookies by performing the following steps:

  • Click on Tools on the browser toolbar and select Internet Options
  • Choose the security page
  • Click Custom Level
  • Click Allow Cookies that are stored in your computer
  • Click OK

Can I access my accounts when I am overseas?

Yes. As long as you are able to access the internet with the recommended internet browsers, you will be able to access this service.

 

Can I get a colleague/friend/relative to set the service up for me?

It is strongly recommended that you do the service set-up by yourself in order to protect your account's security.

What if I have forgotten my Internet Banking Username or Password?

In case you have forgotten the (Login/Transaction) PIN/Password / Internet Banking User ID.To reset your password using “Forgot Password” option from your GO SMART app. You need to fill-up information as required.A new password notification will be sent at your registered e-mail.  After that you may reset your new password.