Frequently Asked Questions & Answers

What is Internet Banking (GO SMART)?

Internet Banking (GO SMART) is an electronic digital banking service provided by Modhumoti Bank PLC to allow you to perform transactions, payments etc. over the Internet/App

Who can use Internet Banking?

Customers with a Modhumoti Bank account/Credit Card account can register for and use Internet Banking (GO SMART)

How do I apply for Internet Banking (GO SMART)?

For Internet Banking (GO SMART), you can register by yourself to visit our website/downloading the MMBL Go Smart App from Play store/IOS

Is Internet Banking available 24 hours?

This service is available 24-hours a day, 7 days a week.

Can I see a summary of my accounts?

Yes. You can see a summary of your account profile at the Personal Homepage once you have logged-in to Modhumoti Bank Internet Banking (GO SMART).

Can I use Mobile phone for Internet Banking?

Yes, mobile phones can be used for Modhumoti Bank Internet Banking (GO SMART)

What do I need in order to use your Internet Banking service?

• A computer with Internet connection.
• Update Windows Operating Software (O/S) Users: Internet Explorer 6.0 and above (recommended to have full compatibility with our system).

Can I make transfers to and from any of my accounts?

Yes, you can transfer between your own MMBL accounts, to other MMBL accounts that are already added as a beneficiary and accounts of other banks that are already added as a beneficiary.

Can you describe the transaction Limits of Internet Banking?

The transaction Limits of Internet banking are as follows:

Transaction Type	Monthly Transactions Limit	Daily Transactions Limit	Per Transaction Limit (Min)	Per Transaction Limit (Max)	Allow Number of Daily Transactions
Within MMBL Account	5000000	1000000	100	300000	10
BEFTN	5000000	1000000	100	300000	10
RTGS	5000000	2000000	100000	500000	10
NPSB(Account)	5000000	1000000	100	300000	10
NPSB(Card)	500000	300000	500	200000	10
Transfer to bKash	300000	50000	50	30000	10
Transfer to Nagad	200000	30000	50	30000	10
Utility Bill	100000	100000	10	20000	10
MMBL Credit Card Bill Payment	1000000	500000	10	200000	10

Customer Monthly Total Transactions Limit 5000000

What will happen, if I don't click Log Out button to exit from Internet Banking (GO SMART)?

After 5 minutes it will be logout automatically.

Is Modhumoti Bank Internet Banking (GO SMART) compatible to all browsers and operating systems?

We highly recommend you to use Update browsers.

Do I need to enable cookies on my browser?

Yes, please make sure that cookies are enabled. On Microsoft Internet Explorer, you can enable cookies by performing the following steps:

• Click on Tools on the browser toolbar and select Internet Options
• Choose the security page
• Click Custom Level
• Click Allow Cookies that are stored in your computer
• Click OK

Can I access my accounts when I am overseas?

Yes. As long as you are able to access the internet with the recommended internet browsers, you will be able to access this service.

Can I get a colleague/friend/relative to set the service up for me?

It is strongly recommended that you do the service set-up by yourself in order to protect your account's security.

What if I have forgotten my Internet Banking Username or Password?

In case you have forgotten the (Login/Transaction) PIN/Password / Internet Banking User ID,

To reset your password using “Forgot Password” option from your GO SMART app. You need to fill-up information as required.

A new password notification will be sent at your registered e-mail.  After that you may reset your new password.

 

If Customer OTP is lock?

Customer send an email to ADC operations from their Authorized email and ADC operations unlock customer OTP.